Problem Statement:
Our web application is using silver-light technology. We are facing issues while printing any document or image. Below are some details:
Technology:
Client Side: Silver-Light 5 (Browser Based Application)
Server Side: WCF Services (dotnet 4.0)
Database: SQL Server 2012
Two types of documents printed from application
- Images
- Business related documents (Reports)
Printer Information: Installed printing drivers are PCL drivers for HP Printer (HP Laser jet P3005).
Issue # 1: When Images are printed from silver light(in Browser) application, size of image in printing queue increased and printing process takes long time due to size of print document.
Below are the stats:
Original Size of Document: 1 MB
Size in Print Queue: 250 to 300 MB
Printing Time: 4 to 6 minutes
If same document we print without using silver-light then printing is fine.
Issue#2: Report like documents are multiple page documents. Along with the size increase and printing delay issue, sometime these documents printed as blank pages from application. When we print again the same documents it works correctly.
By looking on different online forums, we come-up that increase in print size and blank print is due to combination of silver light and Post script supported printer.
After installation of post script drivers, print size is reduced but blank printing still happen. But the installation of these drivers on all printers are not possible in our given circumstances.
Requirement:
We need support from your side for:
- Possible solution of both above mentioned issues
- Root cause or reason of these problems
KinThanks and waiting for prompt reply,